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Case #3

An Indonesian domestic worker who was working for her employer in Singapore for three years has only received about $1,600 in wages. This was remitted to her family. Before going home in March 2006, her employer told her that he would remit the balance of her pay by the time she was back in Indonesia. Upon checking her account, she found that this had not happened.

TWC2 worked closely with a friend of the domestic worker to ensure that the employer remitted the balance of the salary, reminding him that we would raise the matter with the Ministry of Manpower if he defaults on the wages. As of the date of writing, the employer has remitted a proportion of the wages owing to the domestic worker and we were still investigating to ascertain if the amount falls short of the actual sum owing to the domestic worker. If this is the case we will help the domestic worker to file the necessary formal complaint to the Ministry of Manpower that will require it to investigate the matter and take such action as is necessary.

These cases are only samples of those we receive.

Sometimes we know that others can handle particular problems better than we can, and so we turn to them; otherwise, we do our best to give each case all the attention needed and see it through. Demand has grown, and so we are trying to find the resources to expand the hours when our hotline operates and sustain our ability to deal with the appeals for help that we receive.